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Ihre Aktion | Suchen (Regensburger Verbundklassifikation (XRVK)) QQ 250 |
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1. |
Market leader through service excellence : world-class approaches to managing excellent services Gouthier, Matthias. - 1st edition. - Baden-Baden : Nomos, 2023 
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Erfolgreiche Wege zur Service Excellence : von Service-Champions das 1 x 1 exzellenter Services erfahren Gouthier, Matthias. - 1. Auflage. - Baden-Baden : Nomos, 2022
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3. |
Service science : analysis and improvement of business processes Maleyeff, John *1955-*. - New York : Routledge, Taylor & Francis Group, 2021 |
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4. |
Behavioral public performance : how people make sense of government metrics James, Oliver *1971-*. - Cambridge, United Kingdom : Cambridge University Press, 2020
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5. |
Digitale Transformation : Arbeit in Dienstleistungssystemen Bach, Ursula *1955-*. - 1. Auflage. - Baden-Baden : Nomos, 2020
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6. |
American law firms in transition : trends, threats, and strategies Kiser, Randall. - Chicago, Illinois : American Bar Association, [2019]
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7. |
Handbuch zur Verwaltungsreform Veit, Sylvia *1977-*. - 5., vollständig überarbeitete Auflage. - Wiesbaden : Springer VS, [2019] |
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8. |
A research agenda for service innovation Gallouj, Faïz. - Cheltenham : Edward Elgar Publishing, 2018 |
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9. |
Services, experiences and innovation : integrating and extending research Scupola, Ada. - Cheltenham, UK; Northampton, MA; USA : Edward Elgar Publishing, 2018
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Dienstleistungen - Wissenschaft und Forschung, Arbeit und Innovation Ernst, Gerhard. - 1. Auflage. - Baden-Baden : Nomos, 2018
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